Awards

In the challenging arena of the property sector, it seems that ‘who cares wins’, as Havilands’ exceptional customer care and service has been rewarded with another Gold at the annual British Property Awards. This is the second year running that Havilands’ remarkable team have been recognised for their passionate, professional, client-focused approach.

In the green heart of north London, a locally loved estate agent has been awarded Gold at the Annual British Property Awards. This is in recognition of their outstanding levels of customer service in their lettings work. The winning agency in a particular area is decided on the results from a team of mystery shoppers posing as customers. In a two-stage process of elimination, the mystery shoppers approach every agency and report on the quality of their experience following 25 criteria.