Who Cares Wins – Another Gold Award for Havilands’ Exceptional Service
Posted: May. 20 2022 | Author: Becky Percival
Who Cares Wins
In the challenging arena of the property sector, it seems that ‘who cares wins’, as Havilands’ exceptional customer care and service has been rewarded with another Gold at the annual British Property Awards. This is the second year running that Havilands’ remarkable team have been recognised for their passionate, professional, client-focused approach.
With over 45 years’ experience, this well respected independent, boutique estate agent in the green hub of N21 is continuing to excel by setting the highest standards.
André Chris, the founder of Havilands explains, “winning back-to-back Gold Awards is a fantastic achievement and a fabulous reward for our hard-working team. Your home is your greatest asset, and people need the personal service of someone they trust to deal with all the potential pitfalls and problems that come with buying, selling and letting properties”.
Setting the benchmark
The annual British Property Awards compares and judges the services of estate agents nationwide and is a true mark of distinction. This well-respected industry award is independently judged across 25 criteria all themed around customer service. The judging team personally mystery shop every estate agent to obtain a balanced overview of their customer service capabilities.
Robert McLean from The British Property Awards said “We passionately believe that agents who provide a fantastic service and go that extra mile for their clients, should be rewarded and highlighted for their endeavours. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”
Working with Havilands; a win win experience
Havilands’ ethos is: ‘We’re happy if you’re happy’. Winning the Gold award means that their clients win too. As André Chris says, “the best relationships work when people treat each other well, with care and respect. We have worked hard over 45 years to find great staff, and now have a small but perfectly formed team who work closely together.”
Havilands do genuinely care and will take the time to get to know you personally, understanding your requirements and offering a bespoke service to suit your needs. One only needs to look at their client reviews on Google to see that this is not a cliché, but true. Havilands are good at their jobs and nice with it. With André Chris and her experienced, approachable and professional team, everything is done with care, compassion and best practice for you. Whether you are a vendor, buyer, landlord, tenant or contractor, it’s important to Havilands that you enjoy dealing with them.
The last word
André Chris says “We are here to make this a smooth and enjoyable process. We provide a gold service, regardless of the size of your property. We aim to always maintain our high standards and do love a challenge. If we hit a brick wall, we will find a way round it or through it with calm determination. We are market leaders and are proud of the service we provide, so trust us and experience for yourself why ‘who cares wins!”